Refund policy

Return & Exchange Policy

At [Official Aara], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Exchange Policy

We offer exchanges within 7 days of receiving your order.

To be eligible for an exchange:

  • The item must be unused, unwashed, and in its original condition.

  • All original tags and packaging must be intact.

  • The item must not be damaged by the customer.

  • Sale or discounted items may not be eligible for exchange unless received damaged or defective.

Eligible Exchange Reasons

  • Wrong size received

  • Wrong product received

  • Defective or damaged product

  • Size change request (subject to stock availability)

Return Policy

Returns are only accepted if:

  • You receive a damaged or defective product.

  • You receive the wrong item.

  • The product delivered is significantly different from what was ordered.

To request a return, please contact our customer support team within 48 hours of receiving your order and provide clear photos of the issue.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or washed products

  • Products without original tags or packaging

  • Products damaged after delivery

  • Customized or personalized items

  • Clearance or final sale items

Exchange Process

  1. Contact our customer support team via WhatsApp or email.

  2. Provide your order number and reason for exchange.

  3. Our team will review your request and provide further instructions.

  4. Once approved, the product must be returned to us.

  5. The replacement item will be dispatched after inspection and approval.

Refunds

Refunds are only issued in cases where:

  • The ordered item is unavailable after payment.

  • A return request is approved due to a damaged, defective, or incorrect product.

Approved refunds will be processed through the original payment method or bank transfer within 7–14 business days.

Shipping Charges

  • Customers may be responsible for exchange shipping charges unless the error was made by our company.

  • Shipping charges are non-refundable.

Contact Us

For any return or exchange inquiries, please contact us through our WhatsApp, email, or Contact Us page.

Thank you for shopping with [Official Aara].